1. Order Fulfilment and Timely Shipments
    1. You are expected to process orders received from the Customers through the Website in a timely manner and provide the same to the Customers within the stipulated timelines (as agreed at the time of your registration as a merchant on the Website, and as displayed on your login page (“Merchant Dashboard“) failing which the order shall be cancelled for non-fulfillment.
    2. Providing a hassle-free shopping experience to the Customer is of utmost priority, and we would like to reiterate that adherence to pre-agreed timelines for shipping of products is of essence to our relationship with you. If the products are not delivered to the Customer within the stipulated timelines the order may be cancelled and we may be required to process a refund of the amount paid by the Customer for the same.
    3. In spite of cancellation of an order due to non-fulfillment of the same, or delay in shipment of the product on your part, we shall be entitled to charge our fee to you in respect of such cancelled order, in consideration for the services provided by us to facilitate such order, and such fee may, at our sole discretion, be adjusted against subsequent remittances, or independently claimed from you.
    4. Any failure to adhere to the timelines for fulfillment of an order or timely shipment of the product ordered by the Customer will be considered to be non-performance of your obligations, and repeated non-performance may lead to temporary or permanent suspension of your selling privileges on the Website.
    5. In addition to the above, you shall be liable to indemnify us and the other Indemnified Parties (as defined in the E-Commerce Services Agreement) in accordance with the E-Commerce Services Agreement, for any cancellation due to non-fulfillment, or non-fulfillment of an order.
  2. Merchant Remittances
    1. Payments for orders that have been fulfilled shall be remitted to your account, after receipt of funds through the payment gateways, as per applicable laws and within the T+3 timeline prescribed by the Reserve Bank of India (wherein “T” shall mean the date on which the product is successfully delivered to the Customer).
    2. Remittances are usually processed twice a weekly, i.e., on Monday and Thursday of every week. In the event a Monday or Thursday is a bank holiday or any public holiday, the remittances shall be processed on the next working day.
    3. All remittances shall be processed after applying / off setting all adjustments due from your account. If you have any queries with respect to the amounts being remitted to your account, please contact Team.
  3. Know Your Customer (“KYC”) mandate
    1. You will be required to complete the KYC procedure for verification of your identity and of the bank account you provided to us for receiving remittances as outlined above, as required by the bank and as per our internal requirements. Failure to comply with this requirement will result in remittances being frozen, until the required documents are submitted and validated by us
    2. You may provide any of the following documents for the KYC procedure:
      1. GST registration certificate (Business name to be same as on registration certificate);
      2. PAN card;
      3. Cancelled cheque with the name of the Company printed on it;
      4. Declaration (in case of sole proprietorship).
    3. The documents submitted by you should correspond to, and should validate the details provided by you on the Merchant Dashboard.
  4. Item Quality, Customer Complaints, and Refunds
    1. In addition to the covenants and warranties provided by you under the E-Commerce Services Agreement, you should ensure that the items being sold to Customers are of high quality and in good working condition, and are not Unsuitable Products. For the purpose of this policy, the term “Unsuitable Product” means a product (a) that is defective, damaged, or lacking required label(s) as required under the Legal Metrology Act, 2009 and the rules and regulations thereunder, (b) that does not conform to the standards and the quality control checklist shared by us, or (d) that we determine to be unsuitable and unfit to be sold on the Website.
    2. As per applicable laws, post sales, delivery of goods to the Customer and Customer satisfaction will be your (seller) responsibility. In the event a Customer reaches out to our Customer Support Team and informs us that an item has not been received, then our Customer Support Team may require you to furnish the proof of delivery (“PoD”) within 5 (five) days of such intimation. As agreed at the time of your registration on the Website, and as per applicable laws, our Customer Support Team may assist you with ensuring customer satisfaction and resolving complaints received from Customers, with respect to products sold by you on the Website.
    3. On failing to receive the PoD from you within a reasonable time, we will be compelled to record the order as not having been fulfilled, and you will receive a notification on the Merchant Dashboard intimating you of such record. In such event, the Customer will be entitled to a refund of the amount paid by him/her for the relevant product. You hereby agree to cooperate with us in order to resolve, to the Customer’s satisfaction, all cases of items that may have been shipped but not received.
    4. You agree to accept all products that are sold by you on the Website and shipped, that may not have been delivered successfully to the Customer, and are returned to you by your delivery partners. In such event also, the Customer will be entitled to a refund of the amount paid by him/her for the relevant product.
    5. Repeated complaints from Customers with regard to the same product or type of product may result in discontinuation of the listing of that particular product or type of product on the Website, and disciplinary action against you including temporary or permanent suspension of your selling privileges on the Website.
    6. In the event the Customers are provided with refunds for products purchased from you, we shall, at our sole discretion, be entitled to set off the amounts payable to us (including our commission/remittance charge) against subsequent remittances to you, or independently claim the same from you.
    7. As per applicable laws, you will be solely responsible for any warranties or guarantees for the products being sold by you on the Website.

Terms of Packaging

  1. We may provide packaging materials for safety/transportation purpose only, containing logos, words, trademarks, and other intellectual property owned by us, to you, so that the order items can be packaged and shipped to the Customer in a consistent manner.
  2. Nothing contained in this policy or in any other agreement entered by you with us shall deem to grant any rights to you, in any intellectual . You hereby agree to use the packaging material that may be provided by us (if any), in order to pack and ship the items safely ordered by a Customer through our Website. It is hereby clarified that you shall not use the packaging material on any products that are not being sold on the Website.
  3. All terms relating to intellectual as detailed in our E-Commerce Services Agreement shall apply to you as if reproduced herein. In the event your DirecShip privilege is revoked or terminated, you shall return all remaining, unused packaging material to us, or destroy all remaining stock of packaging material, to the satisfaction